What is the check-in and check-out policy at Queens Hotel Cheltenham?
Check-in is at 15:00 and check-out is at 11:00.
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Queens Hotel Cheltenham
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Key details
About the Hotel
The Promenade,
Cheltenham,
United Kingdom,
GL50 1NN,
Gloucestershire
- Near Montpellier Gardens
Great
8.4
8.9
4.7
4.2
Loved by Queens Hotel Cheltenham guests
"The hotel is dreamy, with the most gorgeous Christmas decorations as you enter."
"We were presented with a voucher for a free drink each of our choice at the bar to help us get started!!"
"Beautiful historic hotel in the centre of Cheltenham within easy walking distance of everything central"
Featuring views of The Promenade, the chic Queens Hotel Cheltenham is nestled in a fashionable area, merely 0.9 km from the indoor Play Farm Playground. Boasting a location in close proximity to the village-y Montpellier District, the 4-star modern hotel offers 84 rooms and a lounge bar onsite.
Location
The elegant hotel is ideally located within 10 minutes' walk of Jenner Gardens and around 300 metres from the public park "Montpellier Gardens". The urban park "Winston Churchill Memorial Gardens" is in the vicinity of the Queens Hotel Cheltenham, and Gloucestershire airport is 5 km away.
The Holst Birthplace Museum is also only 1.2 km away.
The accommodation is approximately 10 minutes' walk from Rotunda bus stop and approximately 20 minutes' walk from Cheltenham Spa train station in Cheltenham.
Rooms
The rooms feature a mini-fridge-bar and tea/coffee making equipment, as well as Wi-Fi and a flat-screen TV with satellite channels for your convenience. A walk-in shower and a separate toilet, along with toiletries and bathrobes, are provided in the bathroom.
Eat & Drink
Specialising in British cuisine, Victoria's restaurant also looks over the city. There is also a restaurant with different French dishes in the area.
Leisure & Business
The Queens Hotel boasts an indoor swimming pool as well as spa therapy and a shared lounge. Thanks to a squash court and a golf club, guests can stay fit at this Cheltenham hotel.
“In my opinion, this is a grand, historic property that notably welcomes pets, appealing to a wide range of travellers. The architecture impressed me, and its commitment to sustainability, evidenced by a Green Tourism Gold Award, is genuinely commendable. I think the on-site dining, especially with its focus on local ingredients and unique bar environment, elevates the experience further.”
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Select your room type
The hotel provides many room choices—family rooms, doubles, and pet-friendly suites—with breakfast, free cancellation, and special offers
Junior Suite
2 persons
38 m²
1 King-size bed
Shower
Heating
room details
Standard Queen Room
2 persons
24 m²
1 King-size bed
Shower
Heating
room details
Superior Double Room
2 persons
26 m²
1 King-size bed
Shower
Heating
room details
Deluxe King Room
2 persons
28 m²
1 King-size bed
Shower
Heating
room details
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Rates & availability calendar
See current prices and availability for your chosen dates!
Facilities
Hotels feature amenities designed to keep both you and your pet comfortable
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- Security
- Luggage storage
- Lift
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Hiking
- Cycling
Guest Parking
- Electric kettle
Services
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Board games
- Children's menu
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Garden area
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
Room decor
- Carpeted floor
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Dining Onsite
At Queens Hotel Cheltenham, dining options unfold like a vibrant tapestry of British culinary tradition, showcasing seasonal ingredients and local produce. Delight in the elegant yet casual dining atmosphere of Victoria's, where every meal is an invitation to indulge in the rich flavors of the region.
Hotel location
The Promenade,
Cheltenham,
United Kingdom,
GL50 1NN,
Gloucestershire
Map view
The Promenade,
Cheltenham,
United Kingdom,
GL50 1NN,
Gloucestershire
City landmarks
Gallery
The Wilson
690 m
Park
Pittville Park
1.8
km
Museum
Holst Birthplace Museum
1.2
km
Landmark
Cheltenham Minster
600 m
Landmark
Pittville Pump Room
2.2
km
Spa Centre
The Cheltenham Spa
940 m
Church
Cheltenham Minster St. Mary's
610 m
Shopping Area
John Lewis & Partners Cheltenham
680 m
Mall
The Brewery Quarter
770 m
Amusement Park
The Play Farm
930 m
Landmark
Sandford Parks Lido
1.2
km
Landmark
Sandford Park
850 m
Stadium
The Abbey Business Stadium
1.7
km
Landmark
Brennen & Brown
1.5
km
Nearby
Montpellier Walk
Montpellier District
220 m
Imperial Gardens Imperial Square
Gustav Holst Statue
100 m
Event hall
Cheltenham Town Hall
300 m
Unnamed Road
The Minotaur and the Hare
470 m
Fountain
The Neptune Fountain
460 m
Park
Montpellier Gardens
300 m
Mall
Wishing Fish Clock
460 m
Lansdown Road Maxima Forum
World War I Museum
530 m
Park
Imperial Gardens
280 m
Shopping Area
Regent Arcade Shopping Centre
500 m
Gallery
Park Gallery
80 m
The Promenade
470 m
Church
Cambray Baptist Church
530 m
Gallery
The Gardens Gallery
230 m
Montpellier Gardens
Statue of King William IV
230 m
Night club
MooMoo Clubrooms
280 m
Restaurants
Brasserie Blanc
50 m
Promenade The Queen's Hotel
Victoria's
20 m
The Promenade
Circus Bar
70 m
5 Queens Circus
Door 4
160 m
4 Montpellier Walk
Gallimore's Montpellier
170 m
22 The Courtyard
Imperial Garden Bar
180 m
Town Hall Imperial Square
All Bar One Cheltenham
230 m
18 Montpellier Walk
Explore Cheltenham
Experience Cheltenham
Cheltenham Minster
10 minutes' walk
Gothic architectural marvel featuring stunning stained glass and a rich history dating back to the 12th century.
The Wilson
9 minutes' walk
A vibrant local museum and art gallery showcasing a range of exhibitions, with free admission on certain days.
Pittville Park
20 minutes' walk
Spacious park with beautiful gardens, a boating lake, and playgrounds, perfect for family outings and picnics.
Holst Birthplace Museum
15 minutes' walk
Birthplace of composer Gustav Holst, featuring personal artifacts and insightful exhibitions about his life and music.
Sandford Parks Lido
16 minutes' walk
Outdoor heated swimming pool with sunbathing areas, perfect for relaxation during summer months. Check seasonal hours.
Brasserie Blanc
1 minute' walk
French-inspired dining with a chic atmosphere, noted for its classic dishes and seasonal menus. Reservations recommended.
Gallimore's Montpellier
3 minutes' walk
Traditional British eatery offering hearty meals with a modern twist. Great for casual dining and family-friendly.
The Brewery Quarter
10 minutes' walk
Lively entertainment destination featuring cinemas, restaurants, and bars. Hosts various events, including live performances.
The Play Farm
12 minutes' walk
Indoor play area for children with activities and soft play zones, ideal for family fun. Suitable for all ages.
Local transport and travel tips
Want access to early-bird pet-friendly hotel deals?
Access exclusive discounts today!
Property information and rules
Check-in
from 15:00-23:59
Check-out
from 07:00-11:00
Guest Parking
Private parking is possible on site at GBP 15 per day.
Internet
Wireless internet is available in for free.
Breakfast
A full breakfast is served at the price of GBP 15.50 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are allowed on request.
Languages
English, German, Spanish, Italian, Czech, Hungarian, Romanian, Polish, Turkish, Arabic, Lithuanian
Number of floors:
4
Number of rooms:
84
Former name
Mercure Queens
Reviews and Ratings
Feedback about Queens Hotel Cheltenham from previous guests about their experience.
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Pros
Central location
Comfortable bedroom
Excellent breakfast
Friendly staff
Modern rooms
Cons
Weak shower pressure
Guest reviewsbased on 1217 reviews
Anna from United Kingdom
Couple
Superior Double Room
3 nights in November 2025
|
Reviewed:January 10, 2026
9.0/10
Wonderful Experience!
friendly staffdelicious breakfastfaulty drain
The reception staff were friendly. I received information and a map, very helpful. The breakfast was AMAZING!!! It included a full English breakfast cooked to order. I would certainly stay here again.
The drain in my bathroom didn't work, so it flooded. The room phone also did not work. maintenance addressed the issues quickly.
Location
9/10
This location is ideal. The hotel is opposite a park and gardens. It is also a short walk into town, approximately two minutes. Secure car parking is at the rear of the building.
Dining
8/10
The hotel has a garden bar outside. The bar has a great atmosphere in the evening. I found the breakfast was superb. The hotel includes atmospheric Tea Rooms.
Service
10/10
The staff were helpful and looked after me well. I was given an upgrade to a premium room. I also found a personal message with chocolates in the room. The reception staff were professional.
Rooms
9/10
The rooms have air conditioning. They also feature a fridge with bottled water. Tea and coffee making facilities are provided. The bathroom was super clean. The room included '100 acres' soaps and creams.
0 Helpful
|
Margaret from United Kingdom
Family with children
Superior Double Room
3 nights in November 2025
|
Reviewed:December 31, 2025
8/10
modern fixturessoft towelscomfortable bed
i stayed in a superior double room. the bathroom features modern fixtures. it has complimentary toiletries and soft towels. i found the bed comfortable.
the corridor carpets seemed a bit worn.
0 Helpful
Margaret from United Kingdom
Couple
superior double room
3 nights in October 2025
|
Reviewed:December 20, 2025
8.7/10
quiet stay
clean roomfresh milkquality teasserviced room
the room was clean. a mini fridge was available with fresh milk. the hospitality tray had quality teas and coffee. the room was serviced properly everyday.
the decor in the restaurant seemed dated and lacked table clothes. this gave the restaurant a cafe like feel that was not what i was expecting.
Dining
9/10
the breakfast offered many choices, both cooked and continental. i noticed the breakfast area is set in a pretty winter garden. the food presentation looked well.
Service
9/10
the staff provided friendly service. the check in process was fast. the staff seemed helpful. the staff acted professional.
Facilities
8/10
the building had a central location close to the town center. it is easy to walk to shops. a lovely garden area is located next to the building.
0 Helpful
|
Archie from United Kingdom
Couple
Superior Double Room
3 nights in November 2025
|
Reviewed:December 13, 2025
6/10
Acceptable Stay with Some Issues
ideal locationrubbery scrambled eggsfatty bacon
The location was ideal with a short walk into town.
The breakfast was disappointing. Scrambled eggs seemed not freshly cooked with a rubbery texture. The bacon was very fatty and the sausage was only just cooked. breakfast did not represent value for money.
0 Helpful
christopher from united kingdom
superior double room
3 nights in August 2025
|
Reviewed:September 12, 2025
9.0/10
a charming stay in a grand building
modern amenitiesfriendly staffexcellent bar food
The hotel has been updated well. my room had modern amenities and air conditioning worked wonderfully. the sunday lunch in the restaurant was amazing, and the bar food was also excellent. the staff were friendly, really creating a cute environment.
The bedside lamps were quite large and took up a lot of space on the small bedside tables. It was odd.
Service
9/10
the service was attentive. the staff showed great care, they met our needs well. their efficiency. i was charmed. it was really lovely!
Rooms
9/10
the room included a comfortable bed and effective air conditioning. the decor seemed newly updated. it offered a relaxing atmosphere. a clean space is always appreciated
Facilities
8/10
the hotel is situated in a beautiful building. i appreciated the well-kept premises. private parking added value. i found it very convenient! such care. i loved it.
Dining
9/10
the sunday lunch proved good, particularly the service. bar food stood out. the portions seemed generous. the quality was high. everything was faultless
Location
10/10
the hotel offered a central location. access to shops and eateries was so convenient. a beautiful park sits just across the street. it provided a lovely setting
0 Helpful
|
Archie from United Kingdom
Single
Superior Double Room
3 nights in June 2025
|
Reviewed:July 23, 2025
9/10
fresh milkonsite parkinghelpful information
The hotel provides onsite parking for a daily fee. Laura and Natasha gave me very helpful information upon my arrival. The room contained a cafetière, fresh coffee, coffee bags and fresh milk.
The hotel's decor looked dated.
0 Helpful
FAQs
About Queens Hotel Cheltenham
How far is Queens Hotel Cheltenham from Cheltenham Racecourse?
Queens Hotel Cheltenham is 3 km from Cheltenham Racecourse.
Is parking available at Queens Hotel Cheltenham?
Private parking is available on-site for 15 GBP per day.
What dining options are available at Queens Hotel Cheltenham?
Victoria's Restaurant offers modern British cuisine, and the Gold Cup Bar serves drinks and snacks throughout the day.
What room amenities can guests expect at Queens Hotel Cheltenham?
Rooms include air conditioning, a flat-screen TV, a minibar with complimentary soft drinks, and tea/coffee-making facilities.
What recreational facilities does Queens Hotel Cheltenham offer?
Guests have free access to the Cheltenham Ladies College Sports Centre, which includes a swimming pool and gym.
What is the policy regarding cancellation at Queens Hotel Cheltenham?
The cancellation policy allows cancellation up to 14:00 one day prior to arrival.
Does Queens Hotel Cheltenham offer any accessible features?
The hotel has dedicated accessible rooms with spacious layouts and wider doors.
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